As a future business partner for Bahrain’s Government and growing private sector businesses, Silah Gulf lays emphasis on long-term business relationships that allow us the time and capability to nurture more meaningful partnerships with our clients.

Silah Gulf discovers ways to increase quality levels and trim down costs for our clients through closely controlled contact center management techniques such as assessing agent’s performance closely, comprehensive employee training on specific client programs and industry issues, and continuous technological and process improvements.

Silah Gulf partners with its clients to deliver custom solutions that increase customer satisfaction and improve bottom line performance. Besides our strong presence in the Government sector in operating the National Contact Centre, Silah Gulf supports industry leaders in Telecommunications, Banking, Financial and Business Services, Utilities and Travel. Our flexibility and operational expertise allow us to bring innovative solutions to meet our clients' changing business needs.

Technology plays a crucial role in all of our client programs. Silah Gulf partners with best-of-breed technology vendors and combine their solutions with our in-house capabilities and expertise. Our technology platforms support critical tools and functions, including call routing, CTI, workforce management, quality assurance, agent selection, and standard and customized reporting. Our technology supports each of our delivery models, and our contact management and data modelling processes generate and analyse customer history and market information to provide the clearest possible picture of client needs. Supporting multiple communications channels (Telephony, IVR, Chat, Email, Automated Self Service, Facsimile, etc.) as necessary or desired, providing customer relation processes that are both proactive and reactive to our clients demands.

We invite you to learn more about our company, our approach to contact centre operations, our culture and our intense focus on customer service quality.