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As
a future business partner for Bahrain’s Government and growing private
sector businesses, Silah Gulf lays emphasis on long-term business
relationships that allow us the time and capability to nurture more
meaningful partnerships with our clients.
Silah
Gulf discovers ways to increase quality levels and trim down costs for
our clients through closely controlled contact center management
techniques such as assessing agent’s performance closely, comprehensive
employee training on specific client programs and industry issues, and
continuous technological and process improvements.
Silah
Gulf partners with its clients to deliver custom solutions that
increase customer satisfaction and improve bottom line performance.
Besides our strong presence in the Government sector in operating the
National Contact Centre, Silah Gulf supports industry leaders in
Telecommunications, Banking, Financial and Business Services, Utilities
and Travel. Our flexibility and operational expertise allow us to bring
innovative solutions to meet our clients' changing business needs.
Technology
plays a crucial role in all of our client programs. Silah Gulf partners
with best-of-breed technology vendors and combine their solutions with
our in-house capabilities and expertise. Our technology platforms
support critical tools and functions, including call routing, CTI,
workforce management, quality assurance, agent selection, and standard
and customized reporting. Our technology supports each of our delivery
models, and our contact management and data modelling processes
generate and analyse customer history and market information to provide
the clearest possible picture of client needs. Supporting multiple
communications channels (Telephony, IVR, Chat, Email, Automated Self
Service, Facsimile, etc.) as necessary or desired, providing customer
relation processes that are both proactive and reactive to our clients
demands.
We
invite you
to learn more about our company, our approach to contact centre
operations, our culture and our intense focus on customer service
quality.
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