About Us

Silah Gulf is a company based in the Kingdom of Bahrain that specialises in customer management and contact centre services. The company is a joint venture between Bahrain's e-Government Authority and the UK-based company Merchants. Silah is recognised by the Bahrain's Government as the official National Contact Centre.

The joint venture was an initiative by the e-Government Authority to create a world class outsourcing business that could offer exceptional operational support to companies in the Gulf region. Through this venture Silah Gulf has access to over 29 years of experience and over 400 contact centres.

Silah Gulf has an exclusive licence to offer Merchants' international services to the Gulf region. These practices are deployed to service the needs of a diverse range of industries worldwide.

Silah offers public and private sector organisations a full suite of customer management, contact centre and BPO services. In addition, the company can provide contact centre technology on-demand and specialised consulting services.