BPO

Silah Gulf and Merchants manage full BPO operations, including front and back office functions, for many clients. Together we have trained tens of thousands of people both within our own operations and also within client operations around the world. Recognised as an industry leader in the Communications Training arena, we have developed and offered a broad range of specialised training modules including support for a service, sales, fundamentals of people management, empowerment, managing difficult customers, related business skills, presentation skills and coaching for success.

Silah Gulf can also provide non-voice services for companies. These services include back-office processing such as insurance claims, data entry, new customer applications and accounts processing. Our economies of scale and internal processes ensure that clients' non-critical yet essential processes are completed professionally, giving our clients time to focus on their core business activities.