Technology

Silah Gulf can also provide technology as a specialised component to help businesses establish their own (in-house) contact centres. The technology addresses the following core contact centre solution sets:

• Contact Centre Integration
• Workforce Optimisation
• Interaction Management
• Self Service

Our solutions include application development, technology integration and deployment, user interface design and personal development. We work closely with our clients' customer service, marketing and branding teams to make sure that the appropriate interaction is developed for their specific customers. We ensure that the language, interfaces and structures are easy for all users to understand and apply.

Today's customers have many channels to contact a company. To add value across all these channels we take the utmost care the information and customer relationship strategies are effectively used. This is highly critical for us since it not only gives us a competitive edge but also minimises the interaction costs.